Frequently Asked Questions
Everything you need to know about your BISSELL orders, products, and support.
How long does shipping take for my order?
Standard shipping typically takes 3 to 5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is the return policy for BISSELL products?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, minus shipping and handling.
Are your cleaning formulas safe for pets and children?
Yes, many of our specialized formulas are designed to be safe for use around kids and pets when used as directed. Please check the specific label on your bottle for safety details.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Affirm for financing.
How do I know which vacuum or carpet cleaner is right for my home?
We recommend using our 'Product Selector' tool on the website, which helps you choose based on your floor type, presence of pets, and specific cleaning needs.
Does my BISSELL machine come with a warranty?
Most BISSELL machines come with a limited warranty ranging from 1 to 5 years, depending on the model. This covers defects in workmanship and materials.